Privacy Policy

Effective Date: 27 June 2026

West One Travel Privacy Policy

West One Travel ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and travel services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

West One Travel is a UK-based independent travel agency providing holiday bookings, travel planning, concierge services and customer support.

If you have any questions regarding this Privacy Policy, you can contact us:

Email: privacy@westonetravel.com

2. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Full name

• Date of birth

• Address

• Email address

• Telephone number

• Passport information (where required)

• Emergency contact details

• Nationality

• Gender (where required by travel suppliers)

Booking Information

• Flight details

• Hotel reservations

• Cruise bookings

• Tour bookings

• Travel preferences

• Loyalty programme numbers

• Seating preferences

• Dietary requirements

• Accessibility requirements

Payment Information

Payments are processed securely through approved payment providers. We do not store your full payment card details on our systems.

App Information

When using the West One Travel Companion App, we may collect:

• Device information

• Operating system version

• App version

• Push notification token

• Login activity

• Two-factor authentication settings

• Crash reports

• Analytics information

• Location (only if permission is granted)

3. How We Use Your Information

We use your information to:

• Process your travel bookings

• Arrange flights, hotels, cruises and holiday packages

• Provide customer support

• Manage your account

• Deliver travel documents

• Send booking updates

• Send travel alerts

• Provide itinerary information

• Improve our website and mobile application

• Prevent fraud

• Comply with legal obligations

• Respond to customer enquiries

If you consent, we may also send promotional emails about offers, travel inspiration and special promotions.

You can unsubscribe at any time.

4. Sharing Your Information

We only share your information where necessary.

This may include:

• Airlines

• Hotels

• Cruise lines

• Tour operators

• Insurance providers

• Payment processors

• Technology providers

• Government authorities where legally required

• Visa processing services where applicable

We only share the information necessary for providing the requested service.

5. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following lawful bases:

• Performance of a contract

• Legal obligation

• Legitimate interests

• Consent

6. International Transfers

Travel bookings often require us to share information with suppliers outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate safeguards to protect your data in accordance with applicable data protection laws.

7. Data Security

We take appropriate technical and organisational measures to protect your information.

These include:

• Secure encrypted connections

• Password protection

• Two-factor authentication

• Secure cloud infrastructure

• Restricted staff access

• Regular security updates

• Secure payment processing

While we work hard to protect your information, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil bookings

• Meet legal obligations

• Resolve disputes

• Maintain accounting records

• Prevent fraud

After this period, your information will be securely deleted or anonymised.

9. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to certain processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the Information Commissioner's Office (ICO)

10. Cookies

Our website uses cookies to:

• Improve website functionality

• Remember your preferences

• Analyse website traffic

• Improve user experience

You can manage cookie preferences through your browser settings.

11. Push Notifications

If you enable notifications within the West One Travel Companion App, we may send:

• Booking confirmations

• Flight reminders

• Travel alerts

• Check-in reminders

• Important travel updates

• Special offers (where you have opted in)

You may disable notifications at any time through your device settings.

12. Children's Privacy

Our services are not directed towards children under the age of 13.

Where bookings involve children, personal information will only be collected from a parent or legal guardian.

13. Third-Party Services

Our website and app may include links to third-party websites or services.

We are not responsible for the privacy practices of those external websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on our website and, where appropriate, notified through the app.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

West One Travel

Email: joe@westonetravel.com

Website: www.westonetravel.com

Last Updated: 27 June 2026